Will authors be notified that they've been subsidized?
Yes! After you add a new email address to be subsidized, the author will receive an email informing them that their submissions are now subsidized. If the author has any questions they will be directed to contact the email address that your account administrator has specified for this purpose:
Can I resend the instructions email?
Yes. From your dashboard, click "Manage subsidized authors" and then click "Send Signup Instructions" for the appropriate author:
Clicking this link will send the author a reminder email with all the information they need to claim their sponsorship:
To learn more about being an institutional administrator, check out our Institutional Administrator Guide.