Will authors be notified that they've been subsidized?

Yes! After you add a new email address to be subsidized, the author will receive an email informing them that their submissions are now subsidized. If the author has any questions they will be directed to contact the email address that your account administrator has specified for this purpose:

Author sponsorship notification email explaining institutional fee coverage with a Claim your sponsorship now button

Can I resend the instructions email?

Yes. From your dashboard, click "Manage subsidized authors" and then click "Send Signup Instructions" for the appropriate author:

Subsidized authors table with Send Signup Instructions link highlighted for an author who has not yet claimed their sponsorship

Clicking this link will send the author a reminder email with all the information they need to claim their sponsorship:

Sponsorship reminder email notifying the author that their institution has agreed to cover their submission fees

To learn more about being an institutional administrator, check out our Institutional Administrator Guide.